Wellbank Lettings Complaints Procedure
Wellbank takes complaints and feedback seriously and will work hard to resolve any complaints received as quickly as possible.
As such our complaints procedure is structure to be as simple as possible. So if any issues arise please follow the simple 3 step process.
1. Speak to us about it
In the first instance, we ask that you first raise the issues verbally with the Manager or the person you are dealing with Right Now.
2. Not Resolved- Write to the complaints manager or email us.
Please write to the complaints manager. Dawan Alom at the address 110 Manchester Road Haslingden BB4 6NP. Or you may Email us at da@wellbankfinancial.com
This complaint will also be acknowledged within 5 working days of receipt and an investigation undertaken.
- A formal written response will be sent to you within 10 working days.
- After the investigation, a written statement expressing with our final view will be sent to you.
This letter with the final view will confirm that you are entitled if dissatisfied to refer the matter to the property redress scheme of which we are a member of.
3. Not resolved
Wellbank are members with the property redress scheme (PRS), The PRS are an independent redress scheme that assists with the resolution of consumer complaints not satisfactorily resolved between the parties. Further details can be found on https://www.theprs.co.uk/consumer/how-it-works
